Residential/Business Upfront Fees
Deposit
$100.00
Installation Fee
$125.00
Total Due before Initiation of Service
$225.00
Monthly Broadband Plans
Turbo (Download 8 Mbps / Upload 2 Mbps)
$99.00
Xstream (Download 16 Mbps / Upload 4 Mbps)
$110.00
Ultimate (Download 25 Mbps / Upload 5 Mbps)
$150.00
Wide Open Business
(Download 45Mbps / Upload 10 Mbps)
$550.00
Monthly Price is not an introductory rate. Monthly price does not require a contract.
Other Charges
Early Termination Fee
None
Late Fee
0.875%
Local City Tax which may vary
4%
Optional - Flat Rate Tech Support for Residential
$25.00
Optional - Flat Rate Tech Support for Business
$50.00
Tech Support is covering IP changes assistance
Static IP Address (Included)
$0.00 per month
WiFi Router (Optional)
(Customers may use their own compatible router)
$7.99 per month
Additional Tech Time
$150.00 per hour
Features of Optional WiFi Router:
Fully Managed Solution, Free Equipment Replacement, Dual-Band Wireless Support, Coverage up to 3,500 sq. ft.
Equipment Fees
Netgear 8-port Fast Ethernet Switch
Required for Internet Service
$68.00
Wireless Router
(All-in-one Internet-sharing, 4 ports, and Wireless-G (802.11g) Access Point)
$102.00
Comtrend Powerline Powergrid
902 Ethernet Adaptor Extends your local area network using existing power lines, eliminating extra wiring (so you can move your cable box and router)
$152.48
Hardware Maintenance Agreement
(Per site)
$300.00
Windy City Broadband router recommendations
Keeping your WiFi router up to date with the latest firmware and security patches is a critical part of cybersecurity and digital safety at home.
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Solid Performance – Netgear Rax20
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Enhanced Performance – Netgear Nighthawk AC2600
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Extreme Performance – Netgear Nighthawk AX6 AX4300
Prices and descriptions are examples from Amazon. WCB has neither tested nor warranties these recommendations, routers or any particular supplier.
SUPPORT FOR BROADBAND CUSTOMERS AT “BEST EFFORT”
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No charge to customer for changing MAC address
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Over the telephone, technical help
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Securing and configuring wireless router or switch
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Network requests, connecting additional devices, printer, additional router etc.
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Training using bandwidth tool when technician is looking at customers personal usage on overage (have guide on adaktu.net)
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Available for answers to questions on software updates, general use of computer such as email setup
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Advising changing password on router, net gear
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Advising Blocking websites, users (have guide on adaktu.net)
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Advising Time of Use, meaning setting up times of use for users
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Advising safeguarding of viruses
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