Service Inquiry

We currently offer the following phones:
Samsung Galaxy S23

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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The Samsung Galaxy S23 is compatible with the 2011 ANSI standard for hearing aid compatibility (HAC) and has an M3/T3 rating:

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Model: SM-S911U

FCC ID: A3LSMS911U

Air Interfaces/Frequency Bands

GSM/CDMA/HSPA/EVDO/LTE/5G

SMARTPHONE

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• Excellent camera system – Capture, store and share your favorite moments

• Compact design and speedy performance

• Water resistant – Water splashing or light rain will not be a problem

• Comes with a phone case and screen protector

• Hearing Aid Compatibility rating is M3/T3

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This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses.  However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.  It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise.  Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility.  If you have questions about return or exchange policies, consult your service provider or phone retailer.

 

WEBSITE LINKS AND MORE INFORMATION ABOUT HEARING AID COMPATIBILITY

LINK TO GLOBAL ACCESSIBILITY REPORTING INITIATIVE (GARI) WEB SITE OR LIST OF DEVICES OFFERED OVER PAST 24 MONTHS

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See GARI, What Do You Want to Find? Gari.info, http://gari.info/ (providing a search field to accessibility information, including handset hearing aid compatibility information).  Alternatively, a service provider may provide a “trailing list” of hearing aid-compatible devices that have been offered in the past 24 months but are no longer offered by that provider.

 
HEARING AID COMPATIBILITY

About Hearing Aid Compatibility
Digital technology available in wireless devices today can mean an enhanced wireless experience, but some digital handset models can cause interference for hearing aid users.

To ensure that the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) made updates to the Hearing Aid Compatibility (HAC) Act of 1988 to increase the number of HAC compliant wireless devices on the market.

HAC Rating System

The American National Standard Institute (ANSI) has developed hearing aid compatibility rating standards to provide assistance to hearing device users in finding the right digital wireless device to purchase. The standards provide a uniform method for measuring the radio frequency (RF) immunity and telecoil coupling strength of hearing aids, as well as the RF emissions and telecoil coupling strength of wireless devices. The measurements are converted to a microphone (M) rating and a telecoil (T) rating. Customers can use the ratings to predict the compatibility of a particular digital wireless handset and a hearing aid.

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M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices that utilize a microphone for picking up sounds from the handset’s speaker. M4 is the higher of the two ratings.

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T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil than unrated wireless devices. T4 is the higher of the two ratings. The advantage of a telecoil is that it removes extraneous noise that would otherwise be picked up by a microphone.

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Hearing Device Immunity
Hearing devices may also be measured for immunity to interference. Your hearing aid manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.

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HAC Compatible Wireless Handsets
Windy City Cellular carries the hearing aid compatible devices listed below. Updates to this list will be made when any changes occur to the models we carry.

Levels of Functionality & Price Categories

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Basic phones

Basic phones may be candy bar, slider or flip style. These devices will have 2 Megapixel or better cameras and are capable of making and receiving calls, sending and receiving text messages. WAP browsing and picture messaging may also be available on some models.

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Mid-Level phones

Mid-Level phones will have higher resolution cameras, MP3 Music players, Bluetooth capabilities, HTML internet browser and larger, high resolution, displays. Some phones in this category have touch screens and/or slide out QWERTY keyboards.

Smartphones

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Smartphones have advanced operating systems like iOS, Google Android, and Microsoft Windows Mobile which allow for application additions. These devices support both voice and data communications and generally are Wi-Fi capable and feature rich.

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Note: Handsets with Wi-Fi calling capabilities may not have been tested for hearing aid compatibility in this calling mode. 

Phone    M3 Rating    T Rating
Samsung Galaxy S23    M3    T3

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Informative Brochure regarding Hearing Aid Compatibility by the CTIA and ATIS 

http://gari.info/

LINK TO CURRENT FCC HAC WEB PAGE –

https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones

To provide information about the wireless hearing aid compatibility rules and service providers’ obligations.

Updated 01/14/2025